Refund policy
Return & Refund Policy
Right of Withdrawal (EU Customers) EU customers have the right to withdraw from their purchase within 14 days of receiving the last item in their order, without giving any reason.
To exercise this right, start a return or cancellation request through your customer account at https://account.seoulroutinelab.com, or contact us at hello@seoulroutinelab.com.
Once you notify us, you have an additional 14 days to return the item(s). We will refund your payment, including standard outbound shipping costs, within 14 days of receiving the returned items.
Return Eligibility We accept returns within 14 days of receiving the last item in your order. Items must be unused, unopened, and in their original packaging.
Due to hygiene reasons, the following are non-returnable:
- Opened skincare or beauty products
- Items marked as final sale
How to Request a Return Start a return or cancellation request through your customer account at https://account.seoulroutinelab.com, or contact us at hello@seoulroutinelab.com with your order number and reason for return. We will respond within 1–3 business days.
Return Shipping Return shipping costs are the customer's responsibility, unless the item is damaged or incorrect.
Refunds Once your return is received and inspected, your refund will be processed to your original payment method within 14 days.
Damaged or Incorrect Items If you received a damaged or wrong item, contact us within 7 days of delivery with a photo at hello@seoulroutinelab.com. We will send a replacement or issue a full refund at no additional cost.
📧 Contact: hello@seoulroutinelab.com